Your Travel Concierge

24/7 Support While You Travel

You ever get that feeling that you need a holiday, after your holiday? 

International travel is always going to come with bumps in the road – we’ve been there, done that and bought the t-shirt. 

So we know a thing or two about making it seamless. When you plan a trip with us, we’ll do everything in our power to make sure you can be present and relaxed while you’re on it. 

What You Get

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Your Agent’s Number

You can message, email or call your agent at any point on your trip. Whether it’s a cancelled flight, a lost passport or a hurricane warning, it won’t be anything we haven’t dealt with before. If it’s an emergency that can’t wait until we’re online, you’ll have all the contacts you need for emergencies: whether it’s the concierge of your hotel, or the 24/7 support number for your airline.

Insider Discounts

We’ve been in this business for more than 50 years, so we have friends in the right places. We’ll secure the best prices on flights, hotels and tours, with discounts you won’t find online. With a network of 1000s of suppliers we trust in every continent, you’ll be spoilt for choice.

Expert Advice

While you’re choosing your location and dates, we’ll ask the questions you haven’t thought of yet. Did you know it’s rainy season over those dates? Do you have the vaccines you need to get into that country? And we’re not shy about giving our recommendations. Skip this beach. Book this restaurant before you fly. Stay on the quieter side of town. Spend an extra night here. We’re committed to making sure you have the time of your life. 


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A Personalized Itinerary

The last thing you want to do on holiday is search through emails looking for a booking confirmation. Before you leave, we’ll upload your personalized itinerary in the Sunset Travel app, so your flights, hotels, restaurant reservations, tours and important contacts are always at your fingertips. It’s one less thing to think about.

A Pre-Trip Briefing

Before you go, you’ll get to sit down with your travel agent (in our office, or online), to talk through all the details. We’ll go through your itinerary bit by bit and reassure you that all the details are ironed out.

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Insurance

We’ve got the best travel insurance providers on our side. We’ll explain the options, recommend the cover you actually need and arrange it before you travel. You’ll get the best deal available, and we’ll make sure you don’t pay for add-ons you don’t need.

Ryan was the best travel agent my family and I ever had . Ryan was very courteous and professional.We went to the Bahia Príncipe Resort in Tulum, Mexico and Ryan answered all of many questions. I will always call Ryan at Sunset Travel and Cruise .for our vacations plans .
Ryan was the best travel agent my family and I ever had . Ryan was very courteous and professional.We went to the Bahia Príncipe Resort in Tulum, Mexico and Ryan answered all of many questions. I will always call Ryan at Sunset Travel and Cruise .for our vacations plans .
jaber al jaber profile picture
jaber al jaber
2 months ago
This was by far the worst travel agency I have ever dealt with. I paid one of the highest prices expecting premium service, but instead I received a ticket with extremely restrictive conditions—I couldn’t change my flight, couldn’t get a refund, and was never informed of these limitations before purchasing.

What made the experience even worse was the customer service. Every time I asked for help, no one was willing to assist me or provide a reasonable solution. The staff showed no concern for their customers and offered no meaningful support.

I feel completely misled and disappointed. Paying premium prices should come with premium service, not hidden restrictions and terrible customer support. I will never use this agency again, and I strongly advise others to avoid booking with them.
jaber al jaber profile picture
jaber al jaber
2 months ago
This was by far the worst travel agency I have ever dealt with. I paid one of the highest prices expecting premium service, but instead I received a ticket with extremely restrictive conditions—I couldn’t change my flight, couldn’t get a refund, and was never informed of these limitations before purchasing.

What made the experience even worse was the customer service. Every time I asked for help, no one was willing to assist me or provide a reasonable solution. The staff showed no concern for their customers and offered no meaningful support.

I feel completely misled and disappointed. Paying premium prices should come with premium service, not hidden restrictions and terrible customer support. I will never use this agency again, and I strongly advise others to avoid booking with them.
Jose Malave profile picture
Jose Malave
3 months ago
Thank you for an absolutely incredible trip to Japan! Every detail was perfectly planned, from the accommodations and transportation to the unforgettable cultural experiences and amazing food.
A special thank you to our guide for their knowledge, professionalism, and enthusiasm, which made the journey even more memorable. This was truly one of the best travel experiences I've ever had, and I highly recommend it to anyone considering a trip to Japan.
Thank you again for an unforgettable adventure!

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